Shipping & Returns
Our shipping rates are as follows:
- $50 flat rate in Melbourne CBD
- We will send you a quote on shipping if you are outside of Melbourne CBD
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: [email protected]
Refund and Returns
Your satisfaction is our first priority at ClickonWall. If your item is faulty / Damage upon receipt or is not as described, it is buyer responsibility to freight the item back to us so we will gladly exchange the item or refund your your purchased. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
To return an item, please send it to:
391-395 Sommerville Road, West Footscray VIC 3012
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
- For any faulty item returned back to us , It is buyer’s responsibility for any postage costs.
- Return Items must be in the Same condition as it was Pickup or Delivered.